Senior Service Desk Analyst

22 Henley Beach Rd, Mile End SA 5031, Australia

Posted Thursday 22 January 2026 at 2:00 pm

Title: Senior Service Desk Analyst

Objective: Support and administer stable, reliable ICT services for the wider ACH Group.

What you'll do:

• Responsible for delivering high ‑ quality 1st and 2nd line support to ACH Group staff via telephone, remote desktop tools, and where required, deskside assistance at the end ‑ user workspace.
• As the first point of contact for all ICT support requests, you ensure incidents and service requests are accurately logged, categorised, and actioned in a timely and efficient manner.
• Act as an escalation point and mentor for Service Desk Analysts.
• Support the Service Delivery Manager with reporting, compliance checks and continuous improvement initiatives.
• Provide advanced Technical Support and guidance to the Service Desk team, acting as an escalation point fo...