Senior Service Desk Engineer

Roles and Responsibilities of a Senior Service Desk Engineer

Eligibility – Required Skills & Attributes

• A love of (and ability to) solve problems & challenges
• Great communications skills, founded in being a good listener
• Advanced understanding of support tools, techniques and how technology is used to provide services
• Advanced understanding of operating systems, business applications, printing systems and network systems
• Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
• Advanced experience and knowledge of working with the Microsoft 365 Platform
• Must be able to type quickly and accurately while talking on the phone
• Advanced knowledge of IT applications, software & hardware
• The ability to speak both Geek and Human
• Driver’s license
• The ability to keep up with & adapt to the fast-paced IT world
• Develop and main...