Senior Service Reliability Engineer

What you’ll be doing

Ownership for the progression of all Data incidents, problems and changes within the Operational environment.
Stakeholder relationship with members of the customer ECC to articulate the progression of investigations in to the managed infrastructure. 
Completion of other tasks beyond Incidents, including Simple Change request, problem ticket progression and ad-hoc tasks allocated by the Platform Manager and senior managers. 
Own the operational compliance standards of their platform and the delivery of any remediation activities.
Own operational risks/ vulnerabilities across the Data platform and the delivery of all associated remediation activities.
Proactively recommend enhancements to the platform, feeding in to the Design team. 
Review and support Firewall polices functions configuration builds to allow implementation of customer projects.
Interactions with the client keeping them abreast of technical issues for whic...