Senior Service Support Engineer Senior Service Support Engineer

Job Summary: The Senior Service Support Engineer for Domain Service Support will be responsible for overseeing and managing the IT service support functions within the domain.

This role involves ensuring the effective delivery of IT services, managing process automation, and coordinating with various stakeholders to maintain high levels of service quality and customer satisfaction. Additionally, the role includes service integration and acting as the point of contact with other IT domains for new integrations and services.

Key Responsibilities:

• Service Management:  Oversee KPIs and day-to-day operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests.
• Incident and Problem Management: Manage the incident and problem management processes, ensuring that incidents are resolved promptly, and root causes are identified and addressed.
• Major Incident Management: Lead Major Incident Calls
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