Senior ServiceNow Business Analyst

Job Title: Senior ServiceNow Business Analyst

PAN India

Experience Required: 6–8 years as a Business Analyst in ServiceNow

Job Summary:

We are seeking a Senior ServiceNow Business Analyst to lead the requirement gathering, analysis, and functional solutioning for complex ServiceNow implementations. This role is key to aligning IT capabilities with business goals, acting as a liaison between stakeholders, Service managers and the technical team.

Key Responsibilities:

· Gather, analyze, and document high-level and detailed business requirements for ServiceNow modules.

· Drive stakeholder engagement through workshops and presentations to define problems and future state solutions.

· Write user stories with clear acceptance criteria and maintain the product backlog for multiple modules.

· Collaborate with development and QA teams to ensure accurate implementation of requirements.

· Lead UAT planning, execution, and issue resolution with business teams.

· Support process improvement initiatives and help establish BA standards and best practices.

· Create process maps, functional specifications, training documentation, and business readiness plans.

Required Skills and Qualifications:

· 6–8 years of experience in a Business Analyst role, with at least 4 years focused on ServiceNow.

· Strong knowledge of ITSM processes and familiarity with other ServiceNow modules (e.g. GRC, Reporting).

· Experience in writing user stories, acceptance criteria, and functional specifications.

· Proven ability to lead workshops and facilitate business/technical discussions.

· Understanding of Agile delivery methodology and ServiceNow Agile.

· ServiceNow CSA certification is preferred.

· Strong communication, presentation, and stakeholder management skills.