Job Description

Overview:
We are seeking an experienced ServiceNow professional with strong expertise across ITSM, ITAM, CSM, ITOM, IRM, and CMDB. The role involves working closely with business and technical stakeholders to design, configure, and enhance ServiceNow solutions that align with ITIL best practices and organizational objectives. The ideal candidate will bring a consultative mindset, strong analytical skills, and hands-on experience delivering ServiceNow implementations across the full project lifecycle, including exposure to cloud and SaaS environments.
Responsibilities:
- Design, configure, and enhance ServiceNow modules including ITSM, ITAM, CSM, ITOM, IRM, and CMDB.
- Implement and support ITIL-aligned processes such as Incident Management, Service Request Management, Problem Management, Change Management, and Configuration Management.
- Collaborate with business stakeholders to gather requirements, provide solution recommendations, and translate business needs into tech...

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