Senior ServiceNow Specialist

Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

We’re looking for a Senior ServiceNow Specialist who knows the platform inside-out and loves building smart, scalable solutions. You’ll work with enterprise clients and strategic partners to design, develop, and deliver high-impact applications that automate processes, improve user experience, and push the platform to its full potential.

If you enjoy hands-on development, solving complex technical problems, and owning projects end-to-end, this role is for you.

Remote from Mexico

Perfect communication skills – both verbal and written – in English

What You’ll Do

• Build and enhance applications using UI Builder, App Engine Studio, and custom app development .
• Architect and implement integrations using REST, SOAP, web services, and SAML 2.0.
• Lead discovery, design, and delivery for enterprise clients, turning requirements into clean, scalable solutions.
• Automate business processes using Flow Designer, Orchestration , and platform capabilities.
• Collaborate with cross-functional teams in an Agile environment.
• Provide technical consulting, guidance, and best practices for maximizing platform value.
• Ensure performance, security, and maintainability across all solutions.

What You Bring

• 7+ years of hands-on ServiceNow experience across ITSM / workflows / app development.
• Strong knowledge of:
• JavaScript , ServiceNow scripting, client/server development.
• Integrations: REST, SOAP, SAML 2.0, Web Services.
• ITSM , Cloud Computing, SaaS/PaaS concepts.
• ITIL methodologies and enterprise service operations.
• Experience leading technical projects or acting as a platform SME.
• Ability to transform business problems into scalable technical solutions.

Nice-to-Have

• Experience with App Engine (AEM), CSM, or domain separation.
• Background with large enterprise environments or global clients.
• Certifications (CSA, CAD, CIS—any track).