Senior ServiceNow Specialist

Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengthsdriving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC). We’re looking for a Senior ServiceNow Specialist who knows the platform inside-out and loves building smart, scalable solutions. You’ll work with enterprise clients and strategic partners to design, develop, and deliver high-impact applications that automate processes, improve user experience, and push the platform to its full potential. If you enjoy hands-on development, solving complex technical problems, and owning projects end-to-end, this role is for you. Remote from Mexico Perfect communication skills – both verbal and written – in English What You’ll Do Build and enhance applications using UI Builder, App Engine Studio, and custom app development . Architect and implement integrations using REST, SOAP, web services, and SAML 2.0. Lead discovery, design, and delivery for enterprise clients, turning requirements into clean, scalable solutions. Automate business processes using Flow Designer, Orchestration , and platform capabilities. Collaborate with cross-functional teams in an Agile environment. Provide technical consulting, guidance, and best practices for maximizing platform value. Ensure performance, security, and maintainability across all solutions. What You Bring 7 years of hands-on ServiceNow experience across ITSM / workflows / app development. Strong knowledge of: JavaScript , ServiceNow scripting, client/server development. Integrations: REST, SOAP, SAML 2.0, Web Services. ITSM , Cloud Computing, SaaS/PaaS concepts. ITIL methodologies and enterprise service operations. Experience leading technical projects or acting as a platform SME. Ability to transform business problems into scalable technical solutions. Nice-to-Have Experience with App Engine (AEM), CSM, or domain separation. Background with large enterprise environments or global clients. Certifications (CSA, CAD, CIS—any track).