Senior Services Manager

Job Description Summary

A Senior Services Manager - Project Management Services provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities:

• Lead implementation success for specific red project accounts delivery.

• Embed with early programs with key accounts that have complex deliveries.

• ...