Senior Site Reliability Engineer, HyperShift (Golang, OpenShift/AWS, Linux)

Overview

Red Hat is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate our OpenShift managed cloud services. OpenShift is Red Hat’s enterprise Kubernetes distribution. As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation. On the SRE team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design.

Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth.

What You Will Do

• Contribute code to increase the scalability and reliability of the service
• Contribute software tests and participate in peer review to increase the quality of our codebase
• Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on-call schedule, including occasional paid weekends and holidays
• Practice sustainable incident response and blameless postmortems
• Resolve customer issues escalated from the Red Hat Global Support team
• Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve

What You Will Bring

• A bachelor’s degree in Computer Science or a related technical field involving software or systems engineering is required. Hands-on experience in Site Reliability Engineering may be considered in lieu of degree requirements. Proficiency in at least one programming language such as Python, Golang, Java, C, or C++ is expected. Experience with public clouds (AWS, GCP, or Azure) and the ability to troubleshoot in a collaborative team setting are required.
• Experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.) and working with complex distributed systems is preferred. Direct experience with Kubernetes or OpenShift is a plus. Basic understanding of Unix/Linux operating systems.

Desired Skills

• 5+ years of experience managing Linux servers (RHEL, CentOS, or Fedora) hosted on a cloud provider (AWS, GCE, or Azure)
• 3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
• 3+ years of experience with enterprise configuration management software (Ansible, Puppet, or Chef)
• 2+ years of experience programming in an object-oriented language; Golang, Java, or Python
• 2+ years of experience delivering a hosted service
• Demonstrated ability to troubleshoot system issues quickly and accurately
• Solid understanding of TCP/IP networking and common protocols (DNS, HTTP)
• Strong communications skills and experience presenting to customers
• 1+ year(s) of experience with Kubernetes is a plus
• 1+ year(s) of experience with Docker-based containers is a plus

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We offer flexible work environments across 40+ countries and encourage ideas from all levels. We are open and inclusive, and we value creative, passionate people who contribute to solving complex problems and making an impact.

Inclusion at Red Hat

Red Hat’s culture is built on transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. We aspire to equal opportunity and welcome applicants from all backgrounds, perspectives, and experiences.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, disability, marital status, or any other basis prohibited by law.