Job Description

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Key Responsibilities

  • Incident Management: Detect and respond to issues, ensuring rapid recovery to minimize downtime. Current on-call contributors need better coordination and structure in investigations. This role involves off-hours events, but these are cyclical with quieter periods. Define and implement an escalation process. Ensure the communication and adhesion of all the stakeholders across the business to the process. Document incident reports and conduct post-mortems to promote a continuous improvement approach.
  • Collaboration: Work closely with development and operations teams to ensure smooth deployment and operation of applications. Provide primary operational support and engineering for large-scale distributed software applications. Collaborate with development teams to improve services through rigorous testing and release...

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