Senior Site Reliability / Gitops Engineer

Senior Site Reliability / Gitops Engineer

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person in interesting locations around the world to align on strategy and execution.

The company is founder‑led, profitable, and growing.

We are hiring a Senior Site Reliability / Gitops Engineer for our Information Systems (IS) team. This role is an opportunity for an "automation‑first" senior technologist with a passion for Linux to build a career with Canonical and drive the success of those leveraging Ubuntu and open source products. If you have experience in IT operations automation, Infrastructure as Code and a passion for technology, you will enjoy working with some of the best people in the industry at Canonical.

Job Summary

The IS team at Canonical supports and maintains all of Canonical's IT production services. The team is in charge of running services used by over 60 million Ubuntu users.

As a Senior SRE & GitOps engineer, you will drive operations automation to the next level in both our own private clouds and public clouds. We do this by utilizing the best of open source infrastructure‑as‑code software, CI/CD pipelines, and Canonical's leading products for software operation automation.

In addition to defining the infrastructure as code, you will improve Canonical products and the open‑source technologies they are based on by providing critical feedback to developers on how their products operate at scale. This is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company.

You will be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical's customers and the Ubuntu Community.

Responsibilities

• Drive the development of automation and GitOps in your team as an embedded tech lead.
• Closely collaborate with the IS architect to align your solutions with the IS architecture vision.
• Design and architect services that IS can offer to the organization as products.
• Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes.
• Automate software operations for re‑usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems.
• Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure.
• Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting for various systems and services.
• Provide assistance and work with globally distributed engineering, operations, and support peers.
• Be given uninterrupted development time to focus on larger projects and automation of manual tasks.
• Share your experience, know‑how, and best practices with other team members in design sessions, mentorship, and "doing work together".
• Carry final responsibility for time‑critical escalations.

Qualifications

• A modern view on hosting architecture, driven by infrastructure as code across both private and public clouds.
• A product mindset thriving to develop products rather than solutions.
• Python software development experience, with large projects.
• Experience working with Kubernetes or other container orchestration systems.
• Proven exposure to managing and deploying cloud infrastructure with code.
• Practical knowledge of Linux networking, routing, and firewalls.
• Affinity with various forms of Linux storage, from Ceph to databases.
• Hands‑on experience administering enterprise Linux servers.
• Extensive knowledge of cloud computing concepts and technologies.
• Bachelor's degree or greater, preferably in computer science or related engineering field.
• Ability to communicate clearly and effectively in English over email, chat, video or voice calls and in person.
• Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate.
• A willingness to be flexible and to learn new things quickly.
• Be inspired by the needs of fast‑changing environments.
• Happy to work within distributed teams.
• Passionate and familiarized with open‑source, especially Ubuntu or Debian.

Benefits

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Mother‑and‑paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Seniority Level

Mid‑Senior level.

Employment Type

Full‑time.

Job Function

Engineering and Information Technology.

Industries

Software Development.

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.