Senior Software Engineer - Customer Experience Platform

Senior Software Engineer - Customer Experience PlatformJoin to apply for the Senior Software Engineer - Customer Experience Platform role at Hopper

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About The Team The Customer Experience (CX) Product team owns the entire post‐booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high‐quality support at scale, including: Customer self‐serve experiences within the Hopper app and partner‐integrated flows , Internal agent platforms that enable efficient, high‐quality human resolution , and HTS Assist, Hopper's flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners . Together, these platforms support millions of travelers across chat, voice, web, and third‐party channels, powering seamless post‐booking experiences worldwide.

About The Job As a Software Engine...