Senior Software Engineer - Customer Experience Platform

Senior Software Engineer - Customer Experience Platform Senior Software Engineer - Customer Experience Platform Join to apply for the Senior Software Engineer - Customer Experience Platform role at Hopper . About The Team The Customer Experience (CX) Product team owns the entire post‑booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. What We Build Customer self‑serve experiences within the Hopper app and partner‑integrated flows Internal agent platforms that enable efficient, high‑quality human resolution HTS Assist, Hopper’s flagship agent‑based AI platform, used internally and offered as a B2B solution for global travel partners These platforms support millions of travelers across chat, voice, web, and third‑party channels, powering seamless post‑booking experiences worldwide. About The Job As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post‑bo...