Senior Software Engineer - Customer Experience Platform

About the team

The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

We build and operate the systems that enable fast, high-quality support at scale, including:

• Customer self-serve experiences within the Hopper app and partner-integrated flows
• Internal agent platforms that enable efficient, high-quality human resolution
• HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners

Together, these platforms support millions of travelers across chat, voice, web, and third-party channels, powering seamless post-booking experiences worldwide.

About the job

As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post-booking experience. Your work will directl...