Senior Software Engineer - Customer Experience Platform

Senior Software Engineer - Customer Experience PlatformSenior Software Engineer - Customer Experience Platform

Join to apply for the Senior Software Engineer - Customer Experience Platform role at Hopper .

About The TeamThe Customer Experience (CX) Product team owns the entire post‐booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

What We Build

Customer self‐serve experiences within the Hopper app and partner‐integrated flows

Internal agent platforms that enable efficient, high‐quality human resolution

HTS Assist, Hopper's flagship agent‐based AI platform, used internally and offered as a B2B solution for global travel partners

These platforms support millions of travelers across chat, voice, web, and third‐party channels, powering seamless post‐booking experiences worldwide.

About The JobAs a Software Engineer on the CX Platform team, you will design, bu...