Senior Software Engineer - Customer Experience Platform

Senior Software Engineer - Customer Experience Platform

Senior Software Engineer - Customer Experience Platform

Join to apply for the Senior Software Engineer - Customer Experience Platform role at Hopper .

About The Team

The Customer Experience (CX) Product team owns the entire post‑booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.

What We Build

• Customer self‑serve experiences within the Hopper app and partner‑integrated flows
• Internal agent platforms that enable efficient, high‑quality human resolution
• HTS Assist, Hopper’s flagship agent‑based AI platform, used internally and offered as a B2B solution for global travel partners

These platforms support millions of travelers across chat, voice, web, and third‑party channels, powering seamless post‑booking experiences worldwide.

About The J...