Job Description
About the Role
The 3P team brings together Uber's products, state of the art cognitive technologies and Uber's engineering infrastructure to deliver automated conversational assistants a.k.a chatbots to provide enhanced customer experience for our third party customers beyond the Uber ecosystem. Our chatbots are capable of interacting with customers, performing cognitive analysis of customer interactions in real time and responding and interacting automatically with the customers. Our automated assistants are built on dialog management frameworks, Uber's support logic, natural language understanding models and customer communication data to deliver automated support experience that reduces burden on human agents and provides faster response to the customers. We constantly thrive on providing the next generation of customer assistants which are a result of Uber's big bold bets. As a result we are building the next generation chatbots leveraging GenAI models to provide...
The 3P team brings together Uber's products, state of the art cognitive technologies and Uber's engineering infrastructure to deliver automated conversational assistants a.k.a chatbots to provide enhanced customer experience for our third party customers beyond the Uber ecosystem. Our chatbots are capable of interacting with customers, performing cognitive analysis of customer interactions in real time and responding and interacting automatically with the customers. Our automated assistants are built on dialog management frameworks, Uber's support logic, natural language understanding models and customer communication data to deliver automated support experience that reduces burden on human agents and provides faster response to the customers. We constantly thrive on providing the next generation of customer assistants which are a result of Uber's big bold bets. As a result we are building the next generation chatbots leveraging GenAI models to provide...
Apply for this Position
Ready to join Uber? Click the button below to submit your application.
Submit Application