Senior Software Engineer - FullStack

Team summary

We are part of the ServiceNow Platform team within the Conversational AI business unit. Our primary focus areas include the Virtual Agent state machine and the core framework that enables seamless integration of Virtual Agent with third-party messaging channels such as Slack, LINE, and Meta Messenger. In addition, the team owns the design and implementation of Large Language Model (LLM) capabilities across these external channels, ensuring scalable, intelligent, and consistent conversational experiences.

What you get to do in this role:    

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality produ...