Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities:**

+ Lead the end-to-end design, development, and deployment of Amazon Connect based digital Gen AI contact center solutions
+ Architect and implement conversational AI experiences using Amazon Lex and AWS Bedrock
+ Drive the migration strategy from Genesys and LivePerson to Amazon Connect
+ Collaborate with cross-functional teams to integrate digital ch...

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