Senior Software Engineer

Hiring - Senior Genesys Cloud Developer - India (WFH)

About the Role

We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in deploying and configuring Genesys Cloud instances from the ground up, including SIP trunks, voice gateways, edge devices, and WebRTC phones. This role demands advanced proficiency in Genesys Cloud Architect for building complex voice and digital interaction flows, developing bot flows, configuring Outbound Campaigns, implementing Workforce Management (WFM) modules, and leveraging Genesys Cloud Reporting and Analytics. The candidate should also have strong experience creating Data Actions and API-based integrations between Genesys Cloud and external CRMs such as Salesforce or Dynamics.

Key Responsibilities

• Environment Setup & Config...