Senior Software Engineer – L2 Production Support (Java / Unix / SQL)

Position Description:

Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72, professionals located in 40 countries. Founded in , CGI is a leading IT and business process services firm committed to helping clients succeed. We have global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Senior Software Engineer – L2 Production Support (Java / Unix / SQL)
Position: Senior Software Engineer
Experience: 4-8 Years
Category: Production Support / Application Support
Main Location: Hyderabad
Position ID: J-
Employment Type: Full Time
Shift: Monthly Rotational (24×7 Support)
Day Shift: 6:30 AM – 3:30 PM IST
Afternoon Shift: 1:30 PM – 10:30 PM IST
Night Shift: 10:00 PM – 7:00 AM IST

We are looking for a dedicated and proactive Production Support Engineer with strong expertise in Core Java, Spring Boot, Unix, and SQL. The ideal candidate will have hands-on experience in Dynatrace monitoring tools, incident management, and 24×7 production support environments

Your future duties and responsibilities:

Responsibilities:
• Provide L2 Production Support for business-critical applications.
• Handle incident management, perform root cause analysis, and resolve issues promptly.
• Work on Core Java / Spring Boot-based applications for debugging and issue resolution.
• Perform SQL troubleshooting and database query optimization.
• Use Dynatrace and OEM / Logscale for application and performance monitoring.
• Collaborate closely with L1 and development teams to ensure system stability.
• Maintain documentation for incidents, resolutions, and recurring issues.
• Work in rotational shifts to ensure 24×7 production coverage.

Required qualifications to be successful in this role:

Must-Have Skills:
• 4–8 years of Production Support experience (L2 level).
• Strong hands-on experience in Core Java / Spring Boot.
• Proficient in Unix commands and SQL.
• Experience in Dynatrace monitoring tools.
• Strong knowledge of Incident Management processes.
• Excellent problem-solving and decision-making abilities.
• Strong communication skills (both written and verbal).
Good-to-Have
• Familiarity with Oracle Enterprise Manager (OEM) or Logscale.
• Exposure to ITIL practices and automation in production environments.
• Experience working in the banking or financial domain

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills: