Senior Software Engineer

Do you have a strong passion for solving technical problems? Join us and be part of the family that believes in good software design, delivering quality well-tested solutions. Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services

Software Maintenance & Support (M&S)

Role and responsibilities

Incident Response and Triage:

• Manage and monitor production support Mailbox and take appropriate actions on incoming cases.
• Create a ticket if necessary
• Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.
• Implement fixes and workarounds: data patching, educate end users on workarounds, and configuration adjustments.
• Consult dev teams for resolution if required.
• Escalate to ...