Job Description
What you can expect
The Senior Service Engineer (ZP3) is a highly skilled technical expert responsible for end-to-end ownership of customer issues. You will lead complex troubleshooting, drive critical incident resolution, deliver high-quality RCA's, and contribute directly to product and service improvements. This role requires deep domain expertise, dynamic leadership in escalations, and the ability to streamline support processes to reduce effort and increase resolution speed.
About the Team
We’re problem-solvers working fast to design solutions with our customers and users in mind. You willcollaborate across teams to deliver impactful results that ensure product reliability, customer satisfaction, and continuous improvement across the Zoom Platform. You will act as a technical SME, a critical problem owner, and a driver of service excellence within a diverse and inclusive environment.
Responsibilities
+ Optimizing video ...
The Senior Service Engineer (ZP3) is a highly skilled technical expert responsible for end-to-end ownership of customer issues. You will lead complex troubleshooting, drive critical incident resolution, deliver high-quality RCA's, and contribute directly to product and service improvements. This role requires deep domain expertise, dynamic leadership in escalations, and the ability to streamline support processes to reduce effort and increase resolution speed.
About the Team
We’re problem-solvers working fast to design solutions with our customers and users in mind. You willcollaborate across teams to deliver impactful results that ensure product reliability, customer satisfaction, and continuous improvement across the Zoom Platform. You will act as a technical SME, a critical problem owner, and a driver of service excellence within a diverse and inclusive environment.
Responsibilities
+ Optimizing video ...
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