Job Description

**Overview**

Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers. We are building the next generation of our applications with cutting edge AI technology and AI Agentic development to deliver high value, complete, and predictive application scenarios across all devices and form factors.

As an **Senior AI Engineer** in the Microsoft Dynamics Customer Experience Applications team, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying both **software engineering** and **AI skills** . You’ll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world ...

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