Senior Software Engineer, Traveler Assistance

Change the way the world travels
Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission
The Traveler Assistance (TARS) team is transforming traveler support at GetYourGuide by building an autonomous AI agent that handles complex rescheduling, cancellations, and support queries at massive scale. We're tackling cutting-edge challenges in deploying LLMs in production, ensuring these systems work reliably for millions of users, while building high-performance infrastructure that serves hundreds of thousands of daily interactions. ...