Job Description

Description:

Job Description:Key Responsibilities-
  • Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
  • Define GTM strategies for modern observability and AIOps solutions
  • Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
  • Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
  • Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
  • Conduct executive briefings, workshops, and evangelize observability modernization
  • Design and implement service management frameworks across Incident, Problem, Change, and CMDB
  • Integrate Observability with ITSM processes to enable proactive and automated operations
  • Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
  • Drive ServiceNow-based tra...

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