Senior Solutions Engineer

Murphy AI is a next-generation debt collection platform powered by artificial intelligence , designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution .

At Murphy AI, we’re tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we’re setting a new standard for how businesses recover payments .

As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward

As a Senior Solutions Engineer at Murphy, you are the technical and strategic partner for our most important clients. You will own complex post-sales relationships end-to-end, define architectures, lead high-impact implementations, and ensure our enterprise clients unlock maximum business value from Murphy. You bring strong technical depth, excellent client leadership, and the ability to operate autonomously in high-stakes environments. You’ll collaborate closely with engineering, product, and GTM to deliver exceptional outcomes at speed.

Client Success & Technical Leadership

• Own technical relationships with enterprise and strategic accounts , from onboarding to renewal.
• Translate complex business needs into scalable solution architectures, integrations, and execution plans.
• Lead technical deployments, ensuring reliability, performance, and long-term scalability.
• Act as the voice of the client in product discussions, influencing roadmap with high-quality insights.

Technical Problem Solving

• Triage and resolve highly complex issues across APIs, data pipelines, workflows, and integrations.
• Proactively analyze client usage to drive optimization and prevent future issues.
• Produce advanced solution documentation, integration specs, and architecture diagrams.

Cross-functional projects across the company

• Coordinate cross-team technical initiatives, leading execution with product, engineering, and operations.
• Communicate progress and risk clearly to both internal teams and executive-level client stakeholders.
• Maintain high standards of speed, quality, and reliability.

Growth & Strategy

• Identify and shape upsell opportunities through technical insight and business alignment.
• Support key GTM initiatives, helping unlock growth within enterprise accounts.
• Mentor junior and mid-level Solutions Engineers and raise the technical bar across the org.

• 4+ years in Solutions Engineering, Implementation Engineering, Technical Consulting, or highly relevant technical roles.
• Engineering, data, or technical background.
• Proven track record owning large/complex accounts and integrations.
• Excellent problem-solving skills under pressure.
• Strong architectural thinking and ability to communicate with both technical and non-technical audiences.
• Autonomous, proactive, and highly accountable.
• Fluent English, Spanish and other languages are a plus.
• Bonus: experience in AI, fintech, payments, or debt recovery environments.
• This role involves occasional short trips to the UK and other European destinations to visit clients, so availability for travel is required.