Job Description
Responsibilities:
3 to 5 years of experience Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment Communicating effectively (both verbal and written) with our customers and internal stakeholders Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements. Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly Communicating well with different audiences (developers, technical and non-technical users) Awareness on Information Security concepts and Best Practices
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