Job Description

Responsibilities:


  • 3 to 5 years of experience

  • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

  • Communicating effectively (both verbal and written) with our customers and internal stakeholders 

  • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

  • Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets

  • Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

  • Communicating well with different audiences (developers, technical and non-technical users)


  • Awareness on Information Security concepts and Best Practices


    • Requirements:

  • Bachelor's Degree in Computer Science, or equivalent

  • Overall experience in customer facing role (Support/Integration Support)

  • 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products

  • Programming languages like Python,Java,Javascript,Angular,React

  • Linux/Unix operating systems and REST API

  • Database (SQl/Oracle)

  • Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search

  • 2+ years of API or SDK implementation and/or integration

  • JavaScript, iOS or Android support experience.

    • At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.


    Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.


    It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

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