Senior Solutions Engineer/Architect

Purpose

The Service Architect designs, defines, and governs managed and consulting service solutions across the MSP portfolio, ensuring alignment with ITIL best practices, business goals, and regulatory requirements. The role bridges customers, Sales, and Operations to deliver scalable, operationally sound, and value-driven services.

Key Responsibilities

• Design end-to-end service architectures for Managed Security, Infrastructure, and Consulting Services.
• Translate customer and market requirements into viable, scalable service solutions.
• Support pre-sales activities, including client presentations, discovery sessions, and RFP/RFI responses.
• Ensure smooth service transition, onboarding, and operational readiness.
• Drive standardization, innovation, and continuous improvement across services.
• Ensure compliance with security standards, SLAs/OLAs, and contractual obligations.

Qualifica...