Senior Specialist Ucc Support (Cisco Webex and

Senior Specialist UCC Support (Cisco Webex and Voice)
Location: Mexico City
Job Description Summary
The Senior Specialist UCC Support is responsible for ensuring Alcon’s collaboration technologies in Video Conferencing (VC) and Internet Protocol Telephony (IPT) are managed and maintained as per organizational requirements. This will be achieved by acting as a key member in the Operations team and handling complex MACD (Move / Add / Change / Delete) processes. Working on joint and individual tasks, responsibilities include implementing and maintaining IPT systems, monitoring and troubleshooting of endpoints and keeping up with industry trends. The Senior Specialist UCC Support should be proficient with collaboration technology platforms such as Cisco WebEx, Cisco Unified Communication Manager (CUCM), Cisco Unity Connection and their cloud management portal WebEx Control Hub
Members of the Support team will ensure devices be placed into service to ensure alignment with existi...