Senior Specialist, WFM Administration

At TTEC, we’re all about the HumanExperience. Elevated. As a Senior Specialist - Workforce Management – Administration working REMOTELY, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Looking for an opportunity to be a trusted advisor? Do you have a passion to work across many departments to implement existing and new processes built for success? In this role, you’ll ensure quality and accuracy metric of the team are met every month as well as monitoring outage, weather, and contingency.

You’ll report to the Team Lead, WFM Administration. You’ll impact the teams you support.

During a Typical Day, You’ll

• Process and help with service tickets, support items.
• Help train new employees and monitor team performance.
• Bring your time management and organizational skills to forecast ...