Job Description
**R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities**
**NOC Engineer | 6–7+ Years**
**Location:** **Noida**
**Shift / On-call:** **24x7 operations with rotational shifts including weekend & on-call**
**Role Summary:**
**Provide L1.5/L2-style triage for production issues from monitoring alerts and end-user reports. Perform initial application troubleshooting using** **Logic Monitor,** **AppDynamics** **,** **Azure Application Insights** **, logs, and basic** **Azure** **checks, manage Major Incidents and escalations with strong technical context, maintain high-quality documentation/runbooks; and uplift reliability through** **SRE-aligned** **practices (SLIs/SLOs, alert quality).**
**Key Responsibilities:**
**Own ticket lifecycle: create, investigate, update, resolve incidents/service requests using runbooks, ensure SLA compliance.**
**Identify potential** **Major Incidents** **, trigger escalation, join bridges, and provide structured updates (impact, scope, findings, next actions).**
**Perform initial application/API troubleshooting beyond basic checks: error/latency analysis, dependency triage, log-based diagnosis.**
**Use** **AppDynamics** **and** **Azure App Insights** **to analyze performance and availability**
**Maintain detailed work logs, update/create runbooks/KB articles, propose alert tuning and monitoring improvements.**
**Support change/maintenance windows (alert suppression/reactivation) and validate pre/post health.**
**Must-Have**
**Experience: 6–7+ years in NOC/Production Support/Application Support/Operations.**
**Incident & Escalation Management: strong ownership, prioritization, SLA discipline, high-quality ticket notes.**
**Major Incident Handling: bridge participation, stakeholder communication, structured incident updates.**
**Application Troubleshooting** **: HTTP basics, identifying app vs dependency vs infra symptoms.**
**Good understanding of Kubernetes** **monitoring and alerting configuration.**
**Log Analysis: time correlation, error pattern analysis, evidence collection for escalations.**
**APM/Observability: hands-on with AppDynamics for triage (transactions, errors, latency, dashboards).**
**ITIL Awareness:** **Understanding of Incident/Major Incident/Change processes, Problem Management understanding**
**Communication & Documentation:** **runbooks/KB creation and clear written/verbal communication.**
**Good-to-Have**
**Azure Application Insights** **hands-on (failures/performance/dependencies, basic query capability preferred).**
**Azure fundamentals** **for triage (Azure Monitor/Log Analytics, resource/service health signals).**
**SRE fundamentals:** **SLIs/SLOs/SLAs, alert noise reduction, runbook-driven operations.**
**Exposure to APM tool**
**Certifications (Good-to-Have)**
**ITIL Foundation (preferred)**
**Cloud: Azure Fundamentals (AZ-900) or higher (AZ-104 a plus)**
**APM/Observability: AppDynamics and/or Dynatrace certifications (or equivalent observability certs)**
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook (https://www.facebook.com/R1RCMIndia)
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .
**NOC Engineer | 6–7+ Years**
**Location:** **Noida**
**Shift / On-call:** **24x7 operations with rotational shifts including weekend & on-call**
**Role Summary:**
**Provide L1.5/L2-style triage for production issues from monitoring alerts and end-user reports. Perform initial application troubleshooting using** **Logic Monitor,** **AppDynamics** **,** **Azure Application Insights** **, logs, and basic** **Azure** **checks, manage Major Incidents and escalations with strong technical context, maintain high-quality documentation/runbooks; and uplift reliability through** **SRE-aligned** **practices (SLIs/SLOs, alert quality).**
**Key Responsibilities:**
**Own ticket lifecycle: create, investigate, update, resolve incidents/service requests using runbooks, ensure SLA compliance.**
**Identify potential** **Major Incidents** **, trigger escalation, join bridges, and provide structured updates (impact, scope, findings, next actions).**
**Perform initial application/API troubleshooting beyond basic checks: error/latency analysis, dependency triage, log-based diagnosis.**
**Use** **AppDynamics** **and** **Azure App Insights** **to analyze performance and availability**
**Maintain detailed work logs, update/create runbooks/KB articles, propose alert tuning and monitoring improvements.**
**Support change/maintenance windows (alert suppression/reactivation) and validate pre/post health.**
**Must-Have**
**Experience: 6–7+ years in NOC/Production Support/Application Support/Operations.**
**Incident & Escalation Management: strong ownership, prioritization, SLA discipline, high-quality ticket notes.**
**Major Incident Handling: bridge participation, stakeholder communication, structured incident updates.**
**Application Troubleshooting** **: HTTP basics, identifying app vs dependency vs infra symptoms.**
**Good understanding of Kubernetes** **monitoring and alerting configuration.**
**Log Analysis: time correlation, error pattern analysis, evidence collection for escalations.**
**APM/Observability: hands-on with AppDynamics for triage (transactions, errors, latency, dashboards).**
**ITIL Awareness:** **Understanding of Incident/Major Incident/Change processes, Problem Management understanding**
**Communication & Documentation:** **runbooks/KB creation and clear written/verbal communication.**
**Good-to-Have**
**Azure Application Insights** **hands-on (failures/performance/dependencies, basic query capability preferred).**
**Azure fundamentals** **for triage (Azure Monitor/Log Analytics, resource/service health signals).**
**SRE fundamentals:** **SLIs/SLOs/SLAs, alert noise reduction, runbook-driven operations.**
**Exposure to APM tool**
**Certifications (Good-to-Have)**
**ITIL Foundation (preferred)**
**Cloud: Azure Fundamentals (AZ-900) or higher (AZ-104 a plus)**
**APM/Observability: AppDynamics and/or Dynatrace certifications (or equivalent observability certs)**
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook (https://www.facebook.com/R1RCMIndia)
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .
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