Senior Student Engagement Coordinator

**Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.**We’re Risepoint, an education technology company partnering with universities to develop, launch and grow their high-quality, affordable, workforce-relevant online programs so that more students can access education, advance their careers, and meet employer and communityneeds.At Risepoint, Australia we’re a dynamic and growing team dedicated to empowering students through education and learning opportunities. We partner with universities across Australia, allowing us to collaborate on programs, streamline student pathways, and help universities and students achieve their goals.As part of a global network, our Australia based team are passionate about fostering student success, strengthening institutional partnerships, and driving innovation in student engagement.**Job Summary**:The **Senior** **Student Engagement Coordinator** is a key support role within the Student Recruitment team at Risepoint. Working closely with Student Engagement team, this role provides essential administrative and operational support to ensure prospective students receive timely, accurate and helpful information throughout the enquiry and enrolment process.This role ideal for someone starting their career in education, customer service or sales support. The successful candidate will be organised, detail-oriented, and motivated to support student outcomes through high-quality service.The Student Recruitment team plays a pivotal role in expanding Risepoint’s reach by attracting and engaging prospective students. This team is responsible for developing and executing recruitment strategies and guiding students through the application and enrolment process.**How You Will Make An Impact:*** Interact and engage with prospective students through phone calls, emails and SMS to assist leads to makes the right decisions about their studies* Schedule appointments for prospective students* Provide timely and accurate administrative support across multiple university partners* Maintain consistent communication with prospective students by managing shared inboxes and responding to SMS campaigns* Maintaining outreach to leads who have paused or disengaged to encourage re-engagement* Ensure call tasks, chat inquiries, and lead follow-up is actioned* Ensure student data is accurately maintained in internal systems and CRMs* Support a positive enrolment experience for every student you interact with**Key Duties and Responsibilities**:* ***Student Outreach Assistance*** + Contacting warm leads who have enquired about our partner programs* ***Administrative Support*** + Managing the general inboxes for our university partners + Emailing leads accurate information and responding to SMS campaigns in a timely manner* ***Data Integrity and Administrative*** + Ensuring student records are kept up to date so that students receive the correct information regarding their application and/or enrolment**Job Qualifications:*** ***Education*** + Completion of a Bachelor degree or working towards a tertiary qualification* ***Experience*** + Previous experience in an administrative, customer service or support, sales support, or education-related fields (Highly regarded but is not essential). + Proficiency with Microsoft Office (Outlook, Excel, Word) + *Preferred*: Familiarly in CRM systems (e.g., Salesforce). + Client service-oriented individual with outstanding written and verbal communication skills + Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards. + Ability to work in a fast-paced environment with excellent problem-solving and decision-making abilities.* ***Attributes*** + Student-centric and service-minded approach + High attention to detail and accuracy + Friendly, approachable, and eager to learn + Reliable and accountable for individual tasks and team contribution* ***Location Requirements:*** + Occasional interstate travel is required + Must reside in Australia**Development Opportunities:*** This role provides a strong foundation for career progression within student enrolment, customer service or education support functions at Risepoint. You’ll gain exposure to systems, practices and collaboration across departments, preparing you for potential growth into more senior roles such as Student Engagement Advisor.**#LI-AD1****Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce****This role is eligible for comprehensive benefits****Personal and Professional Development:*** Continuous Professional and Leadership Development Programs* Tuition Reimbursement for employees **and** their dependentsReliable. Empowered. Adaptable. Customer-centric. Heart. These are some of the words that describe Risepoint employees. We have spent the past nearly 20 years helping universities grow by expanding access to affordable, life-changing education for working adults. As an education technology company that provides trusted partnership and expertise to more than 125 universities and colleges, we primarily work with regional universities, helping them create online programs in critical areas such as nursing, teaching, business, and public service. We are dedicated to increasing access to affordable education so that more students can improve their careers and their communities.
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