Job Description

JOB DESCRIPTION

Responsibilities (List all)

• Collaborate and consult with stakeholders throughout the enterprise.
• Plan and execute knowledge transfer from onshore to offshore.
• Design & document end to end of process knowledge, procedures, and controls.
• Build/design activity/tasks checklist for all the ‘in-scope’ activities/tasks.
• Perform review of daily activities such as vendor master maintenance, invoice processing, payment schedules and releases, quality assurance audits, escalations management, vendor query management, ageing analysis and reporting, month end activities, etc.,
• Plan work allocation and back up creation for all the team members.
• Ensure month end checklist is updated and reported on timely manner.
• Define goals for all the team members in line with the organization goals and objectives.
• Ensure metrics driven service quality by maintaining process metrics/dashboards.
• Perform quarterly review and developmen...

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