Job Description

Key role responsibilities

The Senior Support Consultant has responsibility for the day-to-day assistance of our customers in the use of our enterprise software applications.


The Senior Support Consultant will work both alone and with assigned team members to provide support and issue resolution for customers in a timely and professional manner. The primary focus will be on troubleshooting complex issues and advanced client consulting, implementation and monitoring of Accounts Payable & Network (AP & NW) functions.


You will be providing support for APAC customers for complex incidents and requests, including:


  • Develop a strong understanding of assigned product solutions and technology platforms
  • Provide high-quality resolutions to customers while meeting defined support standards
  • Provide detailed technical offshore support on assigned products to Basware customers
  • Assist customers with understanding product func...

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