Job Description

What You Will Do Daily:

  • You will manage the full lifecycle of employee IT support, from onboarding to offboarding, for a global company. This includes handling IT equipment logistics, user access management, and ensuring data integrity.
  • You'll serve as a senior point of contact for daily IT incidents and service requests, resolving issues, and identifying long-term solutions. Your role involves providing on-site and remote support, including potential travel to different office locations to assist with expansions or cover absences.
  • A key part of your work will be creating and maintaining comprehensive documentation to empower users and streamline internal processes. You'll also manage relationships with IT vendors and drive continuous improvement by analyzing support data to enhance tooling and policies. Finally, you'll oversee physical security systems, such as access control and security cameras.

    • The Experience You Will Need: <...

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