Job Description

 Senior Support Engineer

Cirencester, Gloucestershire | Full-time | Starting ASAP

We are recruiting a Senior Support Engineer to act as a senior resource within the Kubus NOC, while providing technical support to both break-fix and managed services customers.

 What You’ll Be Doing:

TECHNICAL SUPPORT

  • Respond to customer support tickets in a timely manner.

  • Manage escalation of support tickets to vendor.

  • Troubleshoot customer reported issues.

  • Provide advice and guidance to customers on reported faults.

  • Replicate faults in Kubus lab and provide solutions to customers.

  • Test provided solutions from vendors.

  • Provide break-fix support for complex networking issues.

  • Provide recommended software and upgrade paths to customers.

    • MANAGED SERVICES

  • Onboard new customers into the vendor portal.

  • Audit new customer environments and provide remediation r...

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