Job Description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are looking for an experienced Senior Cisco UCCE Support Engineer experience to join our Contact Center Managed Services team. In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers. If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you!
What you'll be doing:
- Design and deploy IP-IVR and CVP/AVP applications.
- Manage and troubleshoot Cisco Dialer and Acqueon LCM platforms.
- Intake, validate, and manage outbound campaign requests from business units.
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