Job Description
We are seeking a highly skilled Senior Support Engineer to join the client. This initiative, supported by the client portfolio, is part of the Client Global support and Maintenance program. The engagement focuses on delivering exceptional audit application and operations support services for the client.
Key Responsibilities
Incident Management – Own and resolve incidents and requests, working directly with end-users or local technicians to investigate, troubleshoot, debug, and resolve technical issues.Technical Analysis – Reproduce issues, review logs, and conduct root cause analysis (RCA) with detailed documentation and recommended solutions.Application Expertise – Develop and maintain a deep understanding of the audit applications, their deployment architecture, and user workflows.Cloud Troubleshooting – Monitor, investigate, and resolve issues in Azure PaaS services
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