Job Description
Senior Support Engineer – L2 Application Support (Mumbai / WFO]
Seeking an experienced L2 Senior Support Engineer with expertise in Java Quarkus and
Spliceforms application support. The role involves advanced troubleshooting, incident
management, and providing configuration and environmental support for critical business
applications.
Key Responsibilities
• Provide L2 support for business-critical applications built on Java Quarkus and
Spliceforms.
• Perform advanced troubleshooting, root cause analysis, and incident resolution within
defined SLAs.
• Manage incident lifecycle including detection, logging, prioritization, resolution, and
communication with stakeholders.
• Handle environment management and configuration support for development, QA, and
production systems.
• Participate in change management processes by validating, deploying, and supporting
application changes/releases.
• Collaborate with L1 and L3 support t...
Seeking an experienced L2 Senior Support Engineer with expertise in Java Quarkus and
Spliceforms application support. The role involves advanced troubleshooting, incident
management, and providing configuration and environmental support for critical business
applications.
Key Responsibilities
• Provide L2 support for business-critical applications built on Java Quarkus and
Spliceforms.
• Perform advanced troubleshooting, root cause analysis, and incident resolution within
defined SLAs.
• Manage incident lifecycle including detection, logging, prioritization, resolution, and
communication with stakeholders.
• Handle environment management and configuration support for development, QA, and
production systems.
• Participate in change management processes by validating, deploying, and supporting
application changes/releases.
• Collaborate with L1 and L3 support t...
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