Job Description
Are you a highly skilled and customer-focused Support Engineer with a passion for cutting-edge WiFi technology? Do you thrive in a dynamic environment where you can make a significant impact? We're seeking a Senior Support Engineer to join our team, with a primary focus on enabling the success of one of our key partners, Telmex, and their customers.
**About the Role**:
As a Senior Support Engineer, your core responsibility will be to ensure successful outcomes with the Purple product for Telmex and their customers. This will involve significant direct engagement and an on-site presence at Telmex offices in Mexico City for 2-3 days per week. Beyond this dedicated focus, you will also play a crucial role in providing broader technical support across our LATAM region, handling general support tickets and contributing to overall customer success across the continent. This dual focus demands a strong service mindset combined with advanced technical proficiency.
**Why join Purple?**...
**About the Role**:
As a Senior Support Engineer, your core responsibility will be to ensure successful outcomes with the Purple product for Telmex and their customers. This will involve significant direct engagement and an on-site presence at Telmex offices in Mexico City for 2-3 days per week. Beyond this dedicated focus, you will also play a crucial role in providing broader technical support across our LATAM region, handling general support tickets and contributing to overall customer success across the continent. This dual focus demands a strong service mindset combined with advanced technical proficiency.
**Why join Purple?**...
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