Senior Support Engineer

The mission

At Baubap, our Customer Success team raises technical support tickets that surface real issues impacting both our customers and the product. We're looking for a Support Engineer to join our engineering team and independently own the investigation and resolution of these issues, with a strong focus on identifying and fixing root causes.

This role is designed for someone autonomous and execution-driven, who can move quickly from diagnosis to solution. You'll work on a continuous stream of real operational problems, using support tickets as a direct signal to improve product quality, stability, and scalability. By resolving bugs and issues from the root and implementing backend fixes when needed. This role directly contributes to the long-term growth and reliability of the product.

The expected outcome

• Recurring product issues identified through Customer Success tickets are resolved at the root cause, resulting in a sustained red...