Senior Support Engineer

Overview

We are seeking an experienced Senior Support Engineer to provide advanced technical support across our enterprise environment. The ideal candidate has deep expertise in Active Directory, Windows Server administration, Office 365, and multi-platform end-user support. This role requires strong troubleshooting capabilities, excellent communication skills, and the ability to mentor junior team members. Prior team lead experience is a strong plus.

Responsibilities

• Provide senior-level technical support for enterprise users across Windows, macOS, and cloud services.
• Manage, triage, and resolve incidents and service requests using JIRA or similar ticketing systems.
• Perform Active Directory (AD) administration, including user lifecycle management, group/role assignments, GPO updates, and domain troubleshooting.
• Support and administer Microsoft 365 / Office 365 services (Exchange Online, SharePoint, Teams, Intune, Azure AD).
...