Senior Support Engineer-Net Document (Remote / Freelancing)

Job Title: Senior Support Engineer - Net Document (Remote/Freelancing)

Job Location: Remote

Experience: 6+Years

Job Responsibilities:

• Provide Level 2/Level 3 support for NetDocuments, ensuring timely resolution of complex issues
• Contribute to continuous improvement initiatives and automation opportunities to enhance support efficiency
• Mentor junior support engineers and conduct technical training sessions to enhance team capabilities
• Create and maintain SOPs, KB articles, and troubleshooting guides for NetDocuments
• Collaborate with NetDocuments vendor support and account teams to resolve issues and implement solutions
• Provide technical guidance, best practices, and optimization recommendations to customers and internal teams
• Work directly with key customers and legal IT teams to resolve complex issues and improve system pe...