Job Description
**THIS POSITION REQUIRES A FLUID ENGLISH COMMUNICATION SKILLS AND IS ONLY ON WFH HYBRID SCHEME, 3 DAYS AT HOME AND 2 AT THE OFFICE (CANNOT BE REMOTE), MEANING THAT THE RESOURCE SHALL LIVE EXCLUSIVELY IN or NEAR NUEVO LEON, MEXICO.**
**Key Objective**
Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
Design and implementation of support processes using ITIL best practices.
Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
**Major Duties and Responsibilities**
- Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
- Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.
- Adhere to compliance policies and enforce operation procedure
- Drive for oper...
**Key Objective**
Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
Design and implementation of support processes using ITIL best practices.
Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
**Major Duties and Responsibilities**
- Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
- Ensure that tickets are formally closed and, where appropriate, subsequently review, and record lessons learnt.
- Adhere to compliance policies and enforce operation procedure
- Drive for oper...
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