Senior Support Lead - ITSM

HCL is looking for IT Service Delivery Manager with the below skills:

Position Title: Senior Support Lead - ITSM

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Position Summary

The IT Service Delivery Manager for Application Maintenance Services will oversee the delivery and continuous improvement of application maintenance and support services. This role is pivotal in ensuring the smooth operation, stability, and performance of enterprise applications. The manager will lead a team of IT professionals, coordinate with stakeholders, and manage vendor relationships to deliver high-quality support services that align with business objectives.

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Key Responsibilities

1. Service Management and Delivery

- Oversee the day-to-day operations of application maintenance and support services.

- Ensure adherence to SLAs, KPIs, and service quality standards.

- Implement and monitor ITIL-based...