Senior Support Manager

Ever been the calm, sensible adult in a busy service desk room?
The one who can juggle people, priorities, customers, and the occasional “everything is on fire” moment, all before merienda and without flipping a desk?

Good. We’re looking for you.

The Role, in Plain English
This is a Senior Support Manager role, managing a dedicated pod within our Service Desk in Manila.
You’ll be leading Support Technicians and Client SMEs who support multiple mid-market clients in a managed services environment. This is a leadership role guiding a customer-facing team where service quality, consistency, and experience matter just as much as technical outcomes.

You will own the ticket environment end to end. That means accountability for flow, quality, prioritisation, escalations, and outcomes across your pod. You’ll still be coaching your team and lifting service standards, but you’ll stay close...