Senior Support Technician

Job Overview

Reporting to the Director of Technology Services, the Senior Support Technician is responsible for providing advanced support and resolving issues related to applications, software, and hardware used in fulfillment center operations. This role requires an on-site presence to manage issues related to manual processes and hardware. It requires a deep understanding of a wide range of technologies, as well as the ability to identify, implement, and lead strategic improvements to optimize system availability, usability, and security.

This senior-level position also serves as an excellent stepping stone to a Software Developer role. The focus on automation, scripting, and complex system troubleshooting will allow you to gain technical expertise directly applicable to the foundations of development.

What You Will Do:

• Provide advanced technical support and troubleshooting for complex issu...